Product Return / Refund / Cancellation PoliciesPurchases of downloadable products/services are final and non-refundable. Returns of paper-based study materials, prepackaged software, or product packages will be accepted within 30 days of the date you receive your order. All materials must be returned in original, like-new, resalable condition and in the original packaging and/or shrink-wrap, and product package returns must include all originally shipped components. Returns are subject to a $20 Restocking/Administrative Fee. All associated shipping charges are non-refundable. Defective materials may be exchanged for the same product within 90 days of delivery. You must contact our Customer Service department via phone, fax or email, to obtain a Return Authorization (RA) number. The box the materials are returned in must be postmarked within 30 days of receipt of the order and you need to include the RA number with the returned items. Please return the materials, along with a copy of the original invoice and return authorization number to: Kaplan Refunds will be issued to the original payment method within 30-45 business days after the return is received and processed. Course PoliciesWeb-based Courses and Classes Traditional Live Class In the unlikely event that we cancel a class, you will be notified in advance whenever possible, and you will be eligible for a full refund. Reschedules / Transfers All reschedule/transfer requests are subject to space availability in the requested class dates. The rescheduled/transferred class must be of the same title as the prior enrollment. If you would like to reschedule/transfer to a class of a different title, a return will be processed and you will be re-enrolled in the new class, provided your request is received within 30 days of original purchase, subject to fees stated herein. *All program policies are subject to the rules and/or requirements established by individual states. For more information about refund policies in specific states, please see the "State Policies" section below or check with the National Mortgage Licensing Service (NMLS). Price Adjustment PolicyDiscount or pricing adjustment requests within 30 days of the date your order was processed for fulfillment. We are unable to honor discounts or issue refunds for orders processed beyond that timeframe. Discounted pricing cannot be combined with any other offers, coupons, discounts, or promotions. We reserve the right to correct any incorrect pricing / charges that may have occurred. Shipping PolicyAll materials are shipped as promptly as possible based on product availability, usually within 1 business day after receipt of order and payment processing. Orders are shipped via UPS Standard Ground unless otherwise instructed. For an additional fee, materials may be shipped by Next-Day or 2nd Day service. Next-Day and 2nd Day order requests must be received by 1:00 pm Eastern time to be delivered the following business day. Delivery dates are subject to UPS delivery schedules. Access PolicyIn general, online access to study materials for Mortgage licensing exam prep courses shall be granted for a period of 6 months from the date of purchase. Access to the 20-hour course shall end at 11:59pm CST on the Friday during the week of your live course. All courses may be subject to the rules and/or regulations established by individual states. Additional rules and regulations relative to completion of the course are listed in the 15 minute introductory video. Course titles are subject to change without notice. PassProtection™ Retake PolicyKaplan Real Estate Education is confident that you will pass your Mortgage Licensing Exam after taking our Traditional Live Class. However, in the event that you were unsuccessful in passing your exam or missed your Traditional Live Class, please contact our Customer Service department at (877) 792-4473. You may retake the same class, subject to the conditions described herein, within one year of the date purchased. All enrollments under the PassProtection™ program are subject to space availability in the requested class. Web-based courses or classes may be substituted for live classes at our discretion. PassProtection™ Retakes are limited to one retake within one year of the date purchased. After one year from date of purchase, you will need to re-purchase the materials and/or class and a new PassProtection™ Retake term will begin. For more information, please call Customer Service at (877) 792-4473. Additional PoliciesBy visiting the Kaplan Professional Schools or Kaplan Real Estate Education sites or submitting your personal information to us, you accept the terms described in the Privacy Policy. From time to time we may modify these rules. Your continued use of the Kaplan Professional Schools or Kaplan Real Estate Education sites after any modification indicates your agreement to the new terms. Terms and Conditions are subject to change without notice. Please review periodically at www.kaplanprofessionalschools.com or www.kapmortgage.com. For more information regarding administrative policies such as our complaint policy, please contact our offices at (877) 792-4473. State PoliciesAll program policies are subject to the rules and/or regulations established by individual states. For more information about refund policies in specific states, please see the state policies listed below or check with the National Mortgage Licensing Service (NMLS). Colorado Division of Private Occupational Schools For all courses and programs, Kaplan will pay a full refund of all tuition and fees paid by a prospective student if: (1) a prospective student is not accepted by Kaplan; (2) for classroom courses and programs, within three days after initial payment a student notifies Kaplan of his or her intention to terminate the enrollment, provided that training has not started; (3) for correspondence courses and programs, within three days after initial payment a student notifies Kaplan of his or her intention to terminate the enrollment; or (4) Kaplan discontinues a course during the period of time within which a student could reasonably have completed the course as defined in the Standard of Progress above. Refunds called for by provision (4) shall not apply in the event that the school ceases operation. For classroom courses and programs, Kaplan will pay a full refund of tuition and fees paid less a cancellation charge (not to exceed $150) of 20% of the tuition for the course(s) the student is terminating when terminated more than 3 days after the date of enrollment but before training has started. "Training" for correspondence courses and programs commences on the date of enrollment, so refund requests made more than 3 days after date of enrollment for correspondence courses are subject to the policy below. For refund requests and terminations made more than 3 days after initial enrollment or after training has commenced, Kaplan will retain a cancellation charge of 20% of the tuition (but not to exceed $150.00) for all courses and then pay a refund based on the following policies. Note that this cancellation charge does not apply to the full refund conditions described above, or to refunds under the Veterans Refund Policy set forth separately below. The refund percentages described here shall be applied to full tuition and fees actually paid by the student after deducting the cancellation charge, and not to books. If a student discontinues training or is terminated by Kaplan, the following refund will be made to the student within 30 days of official determination of the termination date (the date on which Kaplan receives written or verbal notice of a student?s intention to discontinue training, or the date on which the student violates the published attendance policy). Refunds will be calculated as follows:
Completion percentages will be determined by the number of classroom sessions attended, the number of correspondence lesson quizzes returned (if applicable), or the number of correspondence lessons that should have been completed beginning on the date of initial payment, according to the "lessons per week" standard shown for the satisfactory standards progress described above. For continuing education courses, after three days from enrollment students will not receive a refund but students will be given credit toward another course of the student’s choosing. Credit can be used for up to one year from the date of enrollment. Books and materials provided for all courses and programs must be returned to Kaplan before any refund can be issued and are not separately refundable. However, if a student cancels and fails to return the course materials, the cost of these materials will be deducted from the total refund given to the student. The charge for books and materials will be based on the tuition fee charged for the equivalent self-study (correspondence) material. No refund is made for shipping or tax charges. Any materials which cannot be re-used will not be refunded. Retail books purchased from our bookstore that have not been opened or used may be returned for a full refund for up to 30 days from the date of purchase. Postponement of a starting date, whether at the request of the school or the student, requires a written agreement signed by the student and the school. The agreement must set forth: (a) Whether the postponement is for the convenience of the school or the student, and (b) A deadline for the new start date, beyond which the start date will not be postponed. If the course is not commenced, or the student fails to attend by the new start date set forth in the agreement, the student will be entitled to an appropriate refund of prepaid tuition and fees within 30 days of the deadline of the new start date set forth in the agreement, determined in accordance with the school’s refund policy and all applicable laws and rules concerning the Private Occupational Education Act of 1981. Kaplan policies for granting credit for previous training, if applicable, shall not affect this refund policy. Any student who has a comment or complaint regarding Kaplan is invited to write or call the school director personally at our Denver location. Kaplan is Approved and Regulated by the Colorado Department of Higher Education, Private Occupational School Board (DPOS). Complaints or claims pursuant to Section 12-59-118, C.R.S. or Section 12-59-115(6)(a), C.R.S., may be filed in writing or online with DPOS within two years after the student discontinues training with Kaplan or at any time prior to the commencement of training. Other complaints may be filed in writing or online with DPOS within two years of the date the alleged injury and its cause were known or should have been known. All complaints must be in writing or filed online. No action regarding third party complaints is required, except as required by Section 12-59-115(6) (a), C.R.S. The Division of Private Occupational Schools is located at 1560 Broadway, Suite 1600, Denver, CO 80202. Their phone number is 303-866-2723 and their website is http://highered.colorado.gov/dpos. Each of the policies and programs above are described in our College Bulletin, which is provided to students upon enrollment. Tennessee Higher Education Commission Policy Texas Workforce Commission Refund Policy
Please forward any complaints to: Last revised on 09-22-11 |
